**Returns Policy**
**Chupacabra Taxidermy**
Thank you for shopping with Chupacabra Taxidermy. We strive to ensure your complete satisfaction with every purchase. Please review our returns policy below before initiating a return.
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## **1. Eligibility for Refunds**
1.1. Refunds are only issued for the **original purchase price** of the taxidermy piece.
1.2. To be eligible for a refund, the item must be returned in its **original condition**, including all packaging, tags, and documentation.
1.3. Refunds will not be issued for items that show signs of damage, wear, or alteration after purchase.
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## **2. Return Process**
2.1. If you wish to return an item, please contact us at [email protected] within 14 days of receiving your order to initiate the return process.
2.2. Once your return request is approved, you will receive instructions on where to send the item.
2.3. **Customers are responsible for the cost of return postage.** **Chupacabra Taxidermy** does not cover return shipping fees.
2.4. We recommend using a tracked and insured shipping service to ensure the safe return of the item. **Chupacabra Taxidermy** is not responsible for items lost or damaged during return transit.
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## **3. Refund Processing**
3.1. Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
3.2. Refunds will be issued to the original payment method used for the purchase.
3.3. Shipping costs for the original order are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped).
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## **4. Non-Refundable Items**
4.1. The following items are **non-refundable**:
- Custom or made-to-order taxidermy pieces.
- Items marked as "final sale" or "non-returnable" at the time of purchase.
- Items damaged due to misuse, improper handling, or accidents after delivery.
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## **5. Damaged or Defective Items**
5.1. If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number.
5.2. We will assess the issue and provide instructions for returning the item. In such cases, **Chupacabra Taxidermy** will cover the cost of return shipping.
5.3. Once the damaged or defective item is received, we will offer a replacement (if available) or a full refund, including original shipping costs.
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## **6. Exchanges**
6.1. We do not offer direct exchanges. If you would like a different item, you must return the original item for a refund and place a new order.
6.2. The return process for exchanges follows the same guidelines as outlined above.